VIVIMAYA offers standard shipping to supported countries and regions worldwide. Available shipping options will be displayed after you enter your delivery address at checkout. All shipping rates listed in this policy are in US Dollars (USD).
Our products are made to order, which means we create your item after your order has been placed. To ensure the highest quality, our products are all handmade with love and attention to details. At this time, please expect your order to ship out in 3-7 business days. For pre-orders, please expect a production time of 15-30 working days as we require this time to prepare the materials.
Good things take time, and we assure you that our products are all worth waiting for. You will receive an email with tracking number once your order is shipped out!
It may be possible to cancel an order within two hours of it being placed. Cancellation requests received and successfully processed within this period will not incur a cancellation fee.
To request a cancellation, please email as soon as possible and include your order number and the email address used to place the order.
If more than two hours have passed and the order can still be cancelled, a cancellation processing fee equal to 5% of the total order value will apply.
Once an order has entered the processing, packing, or dispatch stage, it may no longer be possible to cancel or modify it. Please carefully check the items, sizes, colors, quantities, and shipping information before submitting your order. By placing an order, you acknowledge and agree to these cancellation terms.
Orders of $100 USD or more qualify for free standard shipping.
For orders between $0 and $99.99 USD, the standard shipping fee is determined by the destination and will be $15, $18, $20, or $25 USD.
The applicable shipping fee will be calculated automatically according to the delivery address and displayed at checkout before payment.
Estimated delivery times vary depending on the destination. Please refer to the destination table below for the applicable standard shipping fee and estimated delivery timeframe.
Delivery time begins after the order has been dispatched and does not include order processing time or preparation time for pre-order items. Business days exclude weekends and public holidays.
All delivery timeframes are estimates and are not guaranteed. Customs clearance, weather conditions, carrier delays, local holidays, and other circumstances beyond our control may affect the actual delivery date.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
Tracking information may take some time to update after the parcel has been collected by the carrier. Please ensure that the email address entered at checkout is correct so that you can receive shipping notifications.
International orders may be subject to import duties, customs fees, taxes, or handling charges imposed by the destination country or region.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be collected from the recipient by local customs authorities or the delivery carrier. VIVIMAYA does not determine or collect these charges.
Occasional delays may occur because of customs inspections, severe weather, carrier disruptions, high shipping demand, or other circumstances beyond our control.
If your tracking information has not been updated for an unusually long period, please contact us at info@vivimaya.com and include your order number. We will assist you in reviewing the available tracking information.
Please carefully check the recipient’s name, shipping address, postal code, telephone number, and email address before submitting your order.
If a parcel is delayed, returned, or subject to additional shipping charges because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for the resulting costs.
If the tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location, ask members of your household or neighbours, and contact the delivery carrier.
You may also contact us at info@vivimaya.com with your order number and tracking details. We will assist you in reviewing the shipment information available to us.
If you have any questions regarding your order or delivery, please contact us at:
