Last updated: September 9, 2026
PRIVACY POLICY
INTRODUCTION
This Privacy Policy explains how Vivimaya, operated by Hong Kong Daylit Technology Limited (“Vivimaya,” “we,” “us,” or “our”), collects, uses, stores, and discloses your personal information when you visit www.vivimaya.com, purchase our products, use our services, or otherwise communicate with us (collectively, the “Services”).
In this Privacy Policy, “you” and “your” refer to customers, website visitors, and any other individuals whose personal information we process in connection with the Services.
Please read this Privacy Policy carefully. By using the Services, you acknowledge the collection and use of your information as described below.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or other operational reasons.
When changes are made, we will publish the revised Privacy Policy on our Site and update the “Last updated” date above. Where required by law, we will provide additional notice of material changes.
PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with our Site and Services.
Information You Provide Directly
Information you provide to us may include:
• Contact information, including your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information, including the products you purchase, order history, payment confirmation, billing information, shipping information, returns, exchanges, and refunds.
• Account information, including your login details, profile information, saved addresses, and account preferences.
• Customer-support information, including messages, photographs, videos, reviews, and other information you provide when contacting us.
• Marketing preferences, including whether you have agreed to receive promotional emails or other marketing communications.
• User-generated content, including product reviews, comments, photographs, and other content you choose to submit or publish.
Payment information is generally processed securely by our third-party payment providers. Vivimaya does not normally receive or store complete credit-card details.
Information Collected Automatically
When you visit or interact with our Site, we and our service providers may automatically collect information such as:
• Your IP address and approximate location.
• Device type, operating system, browser type, and network information.
• Pages viewed, products viewed, links clicked, referring websites, and time spent on the Site.
• Shopping activity, including products added to your cart and checkout activity.
• Information collected through cookies, pixels, tags, web beacons, software development kits, and similar technologies.
Information We Receive from Third Parties
We may receive personal information from third parties that assist us in operating our business, including:
• Shopify, which provides the ecommerce platform used to operate our store.
• Payment processors and payment-service providers.
• Shipping companies, fulfillment partners, and logistics providers.
• Analytics providers, such as Google Analytics.
• Advertising and marketing partners, including Meta platforms such as Facebook and Instagram.
• Customer-support, email, cloud-storage, fraud-prevention, and technology providers.
HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information for the following purposes:
Providing Products and Services
We use your information to process payments, confirm purchases, fulfill and deliver orders, manage customer accounts, provide order updates, and handle returns, exchanges, cancellations, and refunds.
Customer Service
We use your information to respond to questions, provide assistance, investigate complaints, resolve order problems, and improve our customer-service experience.
Marketing and Advertising
With your consent where required, we may use your information to:
• Send promotional emails and marketing communications.
• Recommend products that may interest you.
• Measure the effectiveness of our advertising.
• Display personalized advertisements on our Site and third-party platforms.
• Create advertising audiences through platforms such as Meta and Google.
You can unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email. You may still receive non-promotional communications relating to your orders, account, security, or customer-service requests.
Analytics and Service Improvement
We use personal information to understand how customers use our Site, monitor Site performance, improve our products and Services, develop new features, and create a more relevant shopping experience.
Security and Fraud Prevention
We may use personal information to detect, investigate, and prevent fraudulent, illegal, abusive, or malicious activity and to protect our customers, business, Site, and legal rights.
Legal Compliance
We may process your information to comply with applicable laws, tax and accounting obligations, regulatory requirements, court orders, lawful government requests, and our contractual obligations.
LEGAL BASIS FOR PROCESSING
Where required by applicable law, including in the European Economic Area and the United Kingdom, we process personal information under one or more of the following legal bases:
• Performance of a contract, such as processing and delivering your order.
• Compliance with a legal obligation.
• Our legitimate business interests, including operating, protecting, and improving our Services.
• Your consent, including consent for certain marketing activities and non-essential cookies.
Where processing is based on consent, you may withdraw that consent at any time.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate and improve our Site.
These technologies may include:
• Essential cookies required for checkout, account access, security, and basic Site functions.
• Functional cookies used to remember your preferences.
• Analytics cookies used to understand Site traffic and performance.
• Advertising cookies and pixels used to measure campaigns and display relevant advertisements.
You can manage cookies through your browser settings or the cookie-consent banner available on our Site. Blocking certain cookies may affect the availability or performance of some Site features.
For more information about cookies used by Shopify, please visit:
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to:
• Shopify and other technology providers that help operate our Site.
• Payment processors and financial-service providers that process transactions.
• Warehouses, fulfillment partners, shipping carriers, and delivery providers.
• Customer-support, email, data-storage, analytics, IT, and fraud-prevention providers.
• Advertising and marketing partners, including Meta and Google.
• Professional advisers, including accountants, insurers, auditors, and legal advisers.
• Government bodies, regulators, law-enforcement authorities, or courts when required by law.
• A buyer, investor, or successor in connection with a merger, acquisition, restructuring, financing, bankruptcy, or sale of all or part of our business.
• Other third parties when you request, direct, or consent to the disclosure.
We do not sell personal information for money. However, certain advertising or analytics activities may be considered “selling,” “sharing,” or “targeted advertising” under some privacy laws.
Where applicable, you may opt out through our cookie settings or the “Your Privacy Choices” page available on our Site.
SHOPIFY
Our online store is powered by Shopify. Shopify may process personal information to provide and improve its platform, complete transactions, prevent fraud, and deliver services selected by customers and merchants.
You can learn more about Shopify’s processing of consumer information at:
GOOGLE AND META SERVICES
We may use Google services to analyze Site activity and measure advertising performance. More information about Google’s privacy practices is available at:
https://policies.google.com/privacy
We may also use Meta services, including Facebook and Instagram advertising tools, to measure campaigns and show relevant advertisements. More information about Meta’s privacy practices is available at:
USER-GENERATED CONTENT
If you publish a product review, photograph, comment, or other content in a public area of our Site, that information may be visible to other users.
Please avoid including sensitive or confidential personal information in publicly available content. We cannot control how other individuals may use information that you voluntarily make public.
THIRD-PARTY WEBSITES AND LINKS
Our Site may contain links to websites, social-media platforms, or services operated by third parties.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.
CHILDREN’S PRIVACY
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact info@vivimaya.com to request its deletion.
We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising.
SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no online transmission or electronic-storage system is completely secure. We cannot guarantee absolute security, and you should avoid sending sensitive information through unsecured communication channels.
YOUR PRIVACY RIGHTS
Depending on your location, you may have some or all of the following rights:
• The right to access or know what personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of your personal information.
• The right to receive a portable copy of certain personal information.
• The right to restrict or object to certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to opt out of the sale or sharing of personal information.
• The right to opt out of targeted advertising.
• The right to appeal a decision concerning a privacy request.
• The right not to be discriminated against for exercising your privacy rights.
These rights may be subject to limitations and exceptions under applicable law.
To exercise your rights, contact us at info@vivimaya.com. We may need to verify your identity before completing your request. Where permitted by law, you may appoint an authorized agent to submit a request on your behalf.
GLOBAL PRIVACY CONTROL
Where required by applicable law, we recognize supported browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of certain data sharing or targeted advertising activities.
INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred to, stored in, or processed in countries outside the country where you live.
Where required, we use recognized legal safeguards for international data transfers, including adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.
COMPLAINTS
If you have concerns about how we process your personal information, please contact us first at info@vivimaya.com so that we can investigate your concern.
Depending on where you live, you may also have the right to contact or submit a complaint to your local data-protection authority.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact us:
Brand: Vivimaya
Legal entity: Hong Kong Daylit Technology Limited
Email: info@vivimaya.com
Registered address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mong Kok, Hong Kong
For purposes of applicable data-protection laws, Hong Kong Daylit Technology Limited is the controller of the personal information described in this Privacy Policy unless otherwise stated.